Evaluating e-governemnt implementation using an institutioal perspective: a case study of oman
نویسندگان
چکیده
Electronic government has been established as an effective mechanism for increasing government productivity and efficiency as well as a key enabler for citizen-centric services. Although egovernment efforts in most developing countries started in the early 2000’s and huge investments have been made by respective governments, implementation and diffusion has been extremely laggard compared to Western nations. However, there has been no universal model for evaluating the effectiveness of e-government implementation and adoption. From an institutional perspective though, economic, political and social as well as technological issues signify the most fundamental pressures that organisations face when implementing change. Using institutional theory as conceptual lens, this paper aims to provide a better understanding of the pressures that influence the success of egovernment projects. This is achieved using an empirical study in a large ministry in Oman by reflecting on their e-government implementation efforts.
منابع مشابه
Factors Influencing eGovernment Progress in Oman: An Employee's Perspective
While most early e-government efforts were concentrated on developed countries, in the recent past, it has also become popular in many developing countries. Most notably are the Middle Eastern countries that have continued to invest significantly into e-government initiatives in the last five years. However, compared to the West, the progress of e-government implementation and diffusion has bee...
متن کاملFeasibility of customer relationship management implementation from employees and managers perspective of Melli Bank in Esfahan city
The purpose of this study is the feasibility of customer relationship management implementation from employees and managers' perspective of Melli bank in Esfahan city by using structural equation modeling (SEM). This study is applicable in terms of purpose and descriptive –survey in terms of method. The sample population of this study was employees and managers of Melli bank in Esfahan city in ...
متن کاملSocio-economic Impact Assessment of Watershed Plans Implemented from the Perspective of Stakeholders (Case Study: Hasan abdal Basin- Zanjan Province)
Watershed projects play an increasingly important role in managing soil and water resources throughout the world. In many developing countries, watershed management practices and planning are usually performed which cannot be identified by stakeholders. This study has been introduced an approach to consider some socioeconomic parameters from the stakeholders aspect which are important for water...
متن کاملMeasuring and Predicting Customer Lifetime Value in Customer Loyalty Analysis: A Knowledge Management Perspective (A Case Study on an e-Retailer)
Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...
متن کاملEvaluating the Performance and Quality of Services in the Emergency Departments After Implementation of the Health Reform Plan From the Perspective of Staff of Selected Hospitals of Tehran University of Medical Sciences
Evaluating the Performance and Quality of Services in the Emergency Departments After Implementation of the Health Reform Plan From the Perspective of Staff of Selected Hospitals of Tehran University of Medical Sciences Mitra Sasani 1, Ghahraman Mahmoodi 1 * 1 Sari Branch, Islamic Azad University, Sari, Iran Abstract Introduction: The health reform plan was established in 2014 in Iran with t...
متن کامل